Frequently Asked Questions

Any Freemason can use My Masonic Diary. We primarily serve UGLE jurisdictions (England, Wales, Scotland, Ireland), but Brethren from other jurisdictions are welcome.

No! My Masonic Diary is designed for individual Freemasons. Provincial Officer features (like creating Provincial events) are additional capabilities for those who need them.

Yes! My Masonic Diary supports Craft lodges, Royal Arch chapters, Mark lodges, and other Masonic orders.

Yes. You control the visibility of every visit, event, and transaction. By default, everything is private. You can choose to share with your Province, Grand Lodge, or publicly.

Yes! Export visits, events, and expenses to CSV format. Calendar feeds (ICS) are also available for synchronisation with external calendar apps.

Yes! No credit card required. You get 30 days of full access to explore all features.

After 30 days, your trial expires. Your account becomes read-only – you can view your data but can't create or edit anything new.

Yes! Cancel your subscription anytime. You'll retain access until the end of your billing period, then your account becomes read-only.

We cover our operating costs (hosting, payment processing, email services) and donate 100% of the surplus to the Masonic Charitable Foundation. See our Transparency Page for detailed monthly reports.

The annual plan (£25/year) saves you £5 compared to monthly billing. Occasionally, we offer promotional coupons for special events or Provincial Grand Lodges.

We understand that not all Brethren can afford subscriptions. Contact us to discuss options – we're committed to making Masonic tools accessible.

Generate a private ICS feed URL, then subscribe to it in Google Calendar, Apple Calendar, Outlook, or any calendar app. Your events sync automatically.

Yes! My Masonic Diary is fully mobile-responsive. Access it from any browser on your phone, tablet, or computer. (A native mobile app may be developed in the future based on demand.)

Pre-built task lists that automatically create reminders based on event dates. For example, a DC lodge visit checklist might include "Confirm attendance" 6 weeks before, "Review ritual" 3 weeks before, and "Check regalia" 1 day before.

Yes! Record transactions linked to specific lodges, chapters, or events. Generate reports filtered by lodge, date range, or expense type.

Mark donations as Gift Aid eligible, and My Masonic Diary tracks them for you. Export reports for your annual tax return or provide to your lodge Almoner for Gift Aid claims.

Admins can bulk-import lodges and chapters via CSV. Individual visit/event import is planned for a future release. Contact us if you have large datasets to migrate.

System administrators assign Provincial Officer roles. If you're an appointed Provincial Officer, contact My Masonic Diary support via our contact form to request access.

Yes! Multiple Provincial Officers can be assigned to the same Province, and they can all create/edit Provincial events.

Yes. Passwords use Argon2id encryption, and sensitive data (like 2FA secrets) are encrypted with Sodium. All connections use HTTPS (TLS encryption in transit).

An optional extra layer of security. After entering your password, you provide a second factor: a code from an authenticator app (Google Authenticator, Authy), email OTP, or SMS OTP.

Our servers are hosted in the United Kingdom/European Union, ensuring data sovereignty and GDPR compliance.

System administrators have technical access to the database (required for support and maintenance), but all data marked "Private" is visible only to you and admins. Admins respect your privacy and access data only when necessary for support or security purposes.

Data is retained as long as your account is active. If you delete your account, data is soft-deleted (marked for deletion) and permanently removed after 30 days. You can request immediate permanent deletion by contacting support.

Use the "Forgot Password" link on the login page. You'll receive an email with a secure password reset link valid for 1 hour.

Contact us via our contact form or check the documentation/help pages for assistance.

Absolutely! We're a community-driven project. Send feature requests via our contact form. We prioritise features based on user demand and Masonic benefit.

We release updates regularly (typically monthly). Major features are announced via email to subscribers.